Refund policy

Return & Refund Policy

 We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To return an item, it must be in its original packaging, unworn, unused, and tagged. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at healinghealthandwellness@gmail.com
Please note that returns will need to be sent to the following email for instructions: healinghealthandwellness@gmail.com
.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at healinghealthandwellness@gmail.com
.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as:

Perishable goods (e.g., food, flowers, or plants)

Custom products (e.g., special orders or personalized items)

Personal care goods (e.g., beauty products)

Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

If you’re unsure whether your item is eligible for return, please reach out to us at healinghealthandwellness@gmail.com
.

Exchanges

The fastest way to ensure you receive what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you are entitled to cancel or return it within 14 days for any reason and without justification. Your item must be unworn, unused, tagged, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please note it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at healinghealthandwellness@gmail.com
.